Privacy policy

Privacy Policy

Last Updated: 4 September 2026

Your privacy is important to us. This Privacy Policy describes the manner in which Your Dream Shelf ("Your Dream Shelf", "we", "us", "our" or the "Company") collects, receives, stores, uses, processes, discloses and otherwise handles personal information and other information obtained from visitors, customers and users ("you", "your" or "Data Principal") of yourdreamshelf.com (the "Website" or "Site").

By accessing, browsing, registering on, or purchasing products through the Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage and processing of your information in accordance with the terms set forth herein, subject to applicable law.

This Privacy Policy shall be read together with our Terms of Service, Shipping Policy, and Return and Refund Policy.

1. Information We Collect

We may collect and process certain categories of information when you access, browse, register on, interact with, or transact through the Website.

1.1 Information Provided by You

When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with the Website, we may collect information including, without limitation:

  • Full name;

  • Billing and shipping address;

  • Email address;

  • Mobile or telephone number;

  • Account and login-related information;

  • Order details and purchase history;

  • Products purchased, viewed, added to cart, or otherwise interacted with;

  • Information provided in connection with customer support or other correspondence;

  • Customisation details and other information voluntarily provided by you;

  • GSTIN and business-related billing information where you request a tax invoice or place an order in a business capacity; and

  • Any other information voluntarily furnished by you for the purpose of facilitating a transaction or availing our services.

You are responsible for ensuring that information furnished by you is accurate, complete and current.

1.2 Automatically Collected Information

When you access the Website, certain technical and usage information may be collected automatically through cookies, pixels, tags, analytics technologies and similar mechanisms.

Such information may include, as applicable:

  • Internet Protocol ("IP") address;

  • Browser type and version;

  • Device type and operating system;

  • Time zone and general location information;

  • Referring and exit URLs;

  • Pages, products and content viewed;

  • Search terms and browsing activity;

  • Interaction with the Website;

  • Session information;

  • Date and time of access;

  • Device identifiers and related technical information; and

  • Other information generated through your interaction with the Website.

Such information may be processed for purposes including website functionality, security, analytics, performance optimisation, personalisation and advertising.

2. Order Information and Purchase History

When you place an order through the Website, information relating to such transaction may be retained as part of our business and transactional records.

This may include your order number, products purchased, quantities, order value, shipping and billing details, payment status, delivery information, correspondence relating to the order, and other information reasonably necessary for administering the transaction.

Your order history may be retained within our e-commerce infrastructure and associated systems, including the Shopify platform and applications integrated with our Website.

Such records may be used for order fulfilment, customer service, accounting, taxation, legal compliance, fraud prevention, dispute resolution, business administration and other legitimate business purposes.

3. How We Use Your Information

We may process personal information for purposes including, without limitation:

  1. Processing and fulfilling orders;

  2. Providing products and services requested by you;

  3. Processing payments and confirming transactions;

  4. Arranging shipping, delivery and fulfilment;

  5. Providing order confirmations, shipping updates and transactional communications;

  6. Responding to enquiries, complaints, requests and customer-support communications;

  7. Maintaining customer accounts and order records;

  8. Issuing invoices, including GST-compliant tax invoices where applicable;

  9. Maintaining accounting, financial, taxation and statutory records;

  10. Administering and improving the Website;

  11. Conducting analytics and understanding customer interaction with the Website;

  12. Personalising or improving your browsing and shopping experience;

  13. Preventing fraud, abuse, unauthorised activity and security incidents;

  14. Communicating information concerning products, offers, launches, promotions and other updates where permitted and/or where you have opted to receive such communications;

  15. Conducting advertising, remarketing and promotional activities;

  16. Measuring the effectiveness of advertising and marketing campaigns;

  17. Complying with applicable laws, regulations, governmental requirements and lawful orders;

  18. Protecting and enforcing our legal rights, interests and property; and

  19. Performing any other processing reasonably necessary for the operation and administration of our business.

4. Marketing and Advertising

We may use certain information and technologies for advertising, marketing, audience measurement, campaign optimisation and remarketing purposes.

For these purposes, the Website may utilise third-party advertising and marketing technologies, including technologies made available through advertising platforms and other advertising, analytics or marketing service providers.

These technologies may allow such platforms to receive or derive certain information relating to your interaction with our Website, such as pages or products viewed, actions taken on the Website, or other relevant interaction data, in accordance with their respective policies and applicable law.

We do not sell or lease your personal information to third parties as a commercial commodity.

The use of information by third-party advertising and analytics providers is governed by their respective privacy policies and terms, in addition to the permissions and controls available through their platforms.

5. Shopify and Third-Party Applications

Our Website is hosted and operated using Shopify and may utilise third-party applications, extensions, plugins and service integrations to facilitate various aspects of our business operations.

Such applications may, depending upon their functionality and the permissions granted to them, access or process certain information associated with the Website, including customer information, order information, order history, account information, product information or other data reasonably required to perform their designated functions.

These integrations may be used for purposes including, without limitation:

  • Order and inventory management;

  • Customer support;

  • Marketing and communications;

  • Analytics;

  • Advertising;

  • Shipping and fulfilment;

  • Fraud prevention;

  • Accounting and taxation;

  • Customer relationship management;

  • Website functionality and optimisation; and

  • Other operational requirements.

Access by such applications is generally limited to the information reasonably necessary for the functionality for which the relevant application or integration is installed.

Third-party service providers and applications are independently responsible for their own processing activities and may be subject to their own privacy policies and terms of service.

6. Payment Information

Payments made through the Website may be processed by third-party payment service providers.

We do not ordinarily receive or store complete payment-card credentials, such as your full debit or credit card number or card security code, on our own systems.

Payment-related information may be transmitted directly to or processed by the relevant payment service provider in accordance with its applicable privacy policy, security practices and terms.

We may, however, receive and retain transaction-related information such as payment status, transaction reference numbers and other information necessary for order administration, reconciliation and accounting.

7. Disclosure and Sharing of Information

We may disclose or make available personal information to selected third parties where reasonably necessary for the purposes described in this Privacy Policy.

Such third parties may include:

  • Shopify and relevant technology service providers;

  • Payment processors and payment gateway providers;

  • Shipping, courier and logistics providers;

  • Marketing and advertising service providers;

  • Analytics providers;

  • Shopify applications and other software providers;

  • Accounting, taxation and professional advisers;

  • Customer-support and communication service providers;

  • Fraud-prevention and security service providers; and

  • Governmental, regulatory, judicial or law-enforcement authorities where required or permitted by applicable law.

Such disclosure shall be undertaken for legitimate business, contractual, operational, legal, regulatory, security or other authorised purposes.

We do not sell, rent or commercially trade your personal information.

8. Legal and Regulatory Disclosures

We may disclose personal information where such disclosure is reasonably necessary or required:

  • To comply with applicable laws, rules or regulations;

  • Pursuant to a court order, judicial proceeding, governmental direction, subpoena or other lawful process;

  • To respond to lawful requests from governmental or regulatory authorities;

  • To investigate fraud, security incidents or unlawful activity;

  • To protect the rights, property or safety of Your Dream Shelf, our customers or other persons; or

  • To establish, exercise or defend our legal rights or claims.

9. Data Retention

We retain personal information for such period as may be reasonably necessary to fulfil the purposes for which it was collected, including the provision of products and services, maintenance of transaction and order history, customer support, accounting, taxation, legal compliance, dispute resolution, fraud prevention and legitimate business administration.

Accordingly, deletion of an account or cessation of further marketing communications does not necessarily result in immediate deletion of all transactional or legally required records.

Where information is no longer required for a lawful or legitimate purpose, we may delete, anonymise or otherwise dispose of such information in accordance with our applicable data-retention practices and legal obligations.

10. Cookies and Similar Technologies

The Website may utilise cookies, pixels, web beacons, tags, scripts and similar technologies.

Cookies are small data files placed on your device that may enable the Website to recognise your browser or device and remember certain information.

We may use such technologies for purposes including:

  • Essential website functionality;

  • Maintaining shopping-cart and session functionality;

  • Remembering preferences;

  • Authentication and account functionality;

  • Analytics and performance measurement;

  • Understanding Website usage;

  • Personalisation;

  • Advertising and remarketing; and

  • Measuring marketing effectiveness.

Cookies may be session-based or persistent and may remain on your device for varying periods depending upon their type and purpose.

You may control or restrict cookies through your browser or device settings. However, disabling certain cookies may affect the functionality, performance or availability of portions of the Website.

11. Data Security

We endeavour to implement reasonable technical, organisational and administrative safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, destruction or loss.

However, no method of electronic transmission, storage or processing can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to safeguard information, we do not warrant or represent that the Website or any transmission of information will be completely immune from unauthorised access, cyber incidents or other security vulnerabilities.

12. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, social-media pages or other external services.

Your interaction with such third-party services is governed by the terms, privacy policies and practices of the respective third parties.

We do not exercise control over, and shall not be responsible for, the privacy practices, content, security or data-processing activities of independent third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to any third party.

13. Your Choices and Communications

Where you have subscribed to promotional or marketing communications, you may request discontinuation of such communications by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Please note that opting out of promotional communications will not prevent us from sending essential transactional or service-related communications, including order confirmations, shipping notifications, payment-related communications or other communications necessary for the administration of your transaction.

14. Privacy Rights and Requests

Subject to applicable law, you may have certain rights in relation to your personal information, including rights concerning access, correction, updating, withdrawal of consent, grievance redressal and deletion or erasure where applicable.

Requests relating to personal information may be submitted through the contact details provided below.

We may require reasonable information to verify the identity of the requester before processing certain requests, in order to protect against unauthorised disclosure or access.

Certain information may be retained where retention is necessary or permitted under applicable law, including for statutory, taxation, accounting, contractual, security, fraud-prevention or legal purposes.

17. Changes to This Privacy Policy

We reserve the right to amend, modify, update or replace this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal requirements or regulatory obligations.

Any revised Privacy Policy shall be published on this page with an updated "Last Updated" date.

Your continued use of the Website following the publication of amendments shall constitute acknowledgement of the revised Privacy Policy to the extent permitted by applicable law.

18. Contact and Grievance Redressal

If you have any questions, concerns, requests or complaints concerning this Privacy Policy or the processing of your personal information, you may contact us at:

Your Dream Shelf
Email: support@yourdreamshelf.com
Website: yourdreamshelf.com

We shall endeavour to address legitimate privacy-related enquiries and grievances within a reasonable period and in accordance with applicable law.

19. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws applicable in India.

Any dispute arising in connection with this Privacy Policy, the processing of personal information, or your use of the Website shall be subject to the applicable jurisdiction of the competent courts and authorities in India.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information in accordance with the terms contained herein, subject to applicable law.